自有APP常见问题

更新时间：2020-06-30 15:31:55

IOS常见问题

Q：IOS自有APP初始化插件相关的SDK成功后，无法调用起来插件，返回失败，但是日志无任何报错信息
A：问题原因：IMSRouter取window的rooterViewController方法有问题，当客户同时有多个window的时候，会发生取不到window，从而打开不了插件的情况。
解决方案：默认的xcode工程会指定main.storyboard作为入口，系统此时会自动创建一个window，需要取消该入
口。

Q：用户退出登陆后，再次登陆，无法获取到新的token
A：请确保退出登录时，调用了退出登陆API。

// 引入头文件
#import <IMSAccount/IMSAccountService.h>
#import <ALBBOpenAccountCloud/ALBBOpenAccountSDK.h>

IMSAccountService *accountService = [IMSAccountService sharedService];
    id<IMSAccountProtocol> protocol = accountService.sessionProvider;
    [[NSNotificationCenter defaultCenter] postNotificationName:protocol.accountDidLogoutSuccessNotificationName object:nil];
// 退出登录
[[ALBBOpenAccountSession sharedInstance] logout];

Android常见问题

Q：API 通道 SDK 初始化的时候，出现ErrorCode=103错误
A：在logcat中可以看到类似如下的报错日志：

2-16 16:26:11.430 10486-10486/? W/System.err: ErrorCode = 103
12-16 16:26:11.430 10486-10486/? W/System.err: com.alibaba.wireless.security.open.SecException: java.lang.UnsatisfiedLinkError: dlopen failed: "/data/data/com.aliyun.iot.demo.wuxi.demoapp/app_SGLib/app_1513412765/libsgmainso-5.3.38.so" is 32-bit instead of 64-bit
12-16 16:26:11.430 10486-10486/? W/System.err:     at com.alibaba.wireless.security.mainplugin.SecurityGuardMainPlugin.onPluginLoaded(Unknown Source)
12-16 16:26:11.430 10486-10486/? W/System.err:     at com.alibaba.wireless.security.framework.e.a(Unknown Source)
12-16 16:26:11.430 10486-10486/? W/System.err:     at com.alibaba.wireless.security.framework.e.c(Unknown Source)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.alibaba.wireless.security.framework.e.c(Unknown Source)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.alibaba.wireless.security.open.initialize.b.a(Unknown Source)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.alibaba.wireless.security.open.initialize.a.loadLibrarySync(Unknown Source)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.alibaba.wireless.security.open.initialize.a.initialize(Unknown Source)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.alibaba.wireless.security.jaq.SecurityInit.Initialize(Unknown Source)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.aliyun.iot.demo.wuxi.demoapp.DemoApplication.onCreate(DemoApplication.java:34)
12-16 16:26:11.431 10486-10486/? W/System.err:     at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1025)
12-16 16:26:11.431 10486-10486/? W/System.err:     at android.app.ActivityThread.handleBindApplication(ActivityThread.java:5403)
12-16 16:26:11.431 10486-10486/? W/System.err:     at android.app.ActivityThread.-wrap2(ActivityThread.java)
12-16 16:26:11.431 10486-10486/? W/System.err:     at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1545)
12-16 16:26:11.431 10486-10486/? W/System.err:     at android.os.Handler.dispatchMessage(Handler.java:102)
12-16 16:26:11.431 10486-10486/? W/System.err:     at android.os.Looper.loop(Looper.java:154)
12-16 16:26:11.431 10486-10486/? W/System.err:     at android.app.ActivityThread.main(ActivityThread.java:6119)
12-16 16:26:11.431 10486-10486/? W/System.err:     at java.lang.reflect.Method.invoke(Native Method)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:886)
12-16 16:26:11.431 10486-10486/? W/System.err:     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:776)

这种情形一般是 so 文件加载失败导致的，因为我们的 SDK 仅提供了 arm64-v8a, armeabi-v7a两种架构的so，所以，需要过滤其他类型的 so 文件，可以在 build.gradle 文件中添加如下配置：

android {
    compileSdkVersion 26
    defaultConfig {
        ...
        ndk {
                abiFilters "arm64-v8a","armeabi-v7a"  //API level 7及以上版本的SDK
            // abiFilters "armeabi", "x86"   //API level 6以及低版本的SDK，过滤除 armeabi 和 x86 以外的 so 文件
        }
    }
}

Q：API 通道 SDK 初始化的时候，出现app key or app secret must be initialed错误
A：在logcat中可以看到类似如下的报错日志：

10-22 03:03:37.555 18552-18552/? E/AndroidRuntime: FATAL EXCEPTION: main
    Process: com.rnd.kx, PID: 18552
    java.lang.RuntimeException: Unable to create application com.rnd.kx.MyApplication: com.alibaba.cloudapi.sdk.exception.SdkException: app key or app secret must be initialed
        at android.app.ActivityThread.handleBindApplication(ActivityThread.java:4710)
        at android.app.ActivityThread.-wrap1(ActivityThread.java)
        at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1405)
        at android.os.Handler.dispatchMessage(Handler.java:102)
        at android.os.Looper.loop(Looper.java:148)
        at android.app.ActivityThread.main(ActivityThread.java:5417)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:726)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:616)
     Caused by: com.alibaba.cloudapi.sdk.exception.SdkException: app key or app secret must be initialed

可能原因：
1、查看下是不是出现ErrorCode=203错误的可能原因导致的；
2、这个情况请检查libsgmain.so是否被打进apk内，要保证lib/armeabi和lib/x86文件夹内包含该文件

Q：API 通道 SDK 初始化的时候，出现ErrorCode=203错误
A：在logcat中可以看到类似如下的报错日志：

12-16 13:29:59.005 10232-10267/? W/System.err: ErrorCode = 203
12-16 13:29:59.005 10232-10267/? W/System.err: com.alibaba.wireless.security.open.SecException:
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.taobao.wireless.security.adapter.JNICLibrary.doCommandNative(Native Method)
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.alibaba.wireless.security.mainplugin.a.doCommand(Unknown Source:0)
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.alibaba.wireless.security.a.j.a.getAppKeyByIndex(Unknown Source:21)
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.alibaba.sdk.android.push.securitybox.alipush.a.getAppKey(Unknown Source:7)
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.alibaba.sdk.android.push.securitybox.alipush.a.a(Unknown Source:8)
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.alibaba.sdk.android.push.securitybox.alipush.a.getMpsDeviceId(Unknown Source:2)
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.alibaba.sdk.android.push.vip.AppRegister$a.b(Unknown Source:68)
12-16 13:29:59.005 10232-10267/? W/System.err:     at com.alibaba.sdk.android.push.vip.AppRegister$a.a(Unknown Source:0)
12-16 13:29:59.006 10232-10267/? W/System.err:     at com.alibaba.sdk.android.push.vip.b.handleMessage(Unknown Source:54)
12-16 13:29:59.006 10232-10267/? W/System.err:     at android.os.Handler.dispatchMessage(Handler.java:105)
12-16 13:29:59.006 10232-10267/? W/System.err:     at android.os.Looper.loop(Looper.java:164)
12-16 13:29:59.006 10232-10267/? W/System.err:     at android.os.HandlerThread.run(HandlerThread.java:65)

可能的原因如下：
1、没有找到图片文件，请确保安全图片在res\drawable目录下，并检查安全图片的名称的末四位和当前 authCode 是否一致（authCode 默认为 114d）;
2、安卓环境下可能是因为资源优化被优化成了0，请检查APK中的图片，解决方法见下图

3、如果是在android studio下调试发现找不到图片，但是确认过图片是正常的，请关闭Android studio的 instant run功能，在instant run下apk并非一个完整bundle，其资源文件被拆分到特定bundle中，图片路径发生改变会导致保镖找不到图片。

Q：出现unsupported auth type iotAuth, maybe you forgot to register IoTAuthProvider报错
A：参看身份认证SDK文档初始化sdk，初始化IoTCredentialProviderImpl模块代码也放在application内，如需要主动调用接口注意要加.setAuthType("iotAuth")。

Q：安卓SDK支持的最低版本号是多少？
A：4.4.0

Q：安卓调用logout登出后，登录其他账号，获取到的identityid无变化
A：需要先执行 LoginBusiness.init，再执行IoTCredentialManageImpl.init(appKey)，如果反过来，就会出现监听不到登录状态变化，无法刷新identityId

Q：安卓自有APP作为系统应用运行报java.lang.UnsatisfiedLinkError: dalvik.system.DexClassLoader 错误，自有APP在手机端安装运行是正常的
A： Androidmanifest.xm中加入配置： android： extractnativelibs=" false"libsgmainso-5.4.94.zip将带有版本号的so（ libsgmainso-6.4.69.50）push到/ system/lib目录或者/ systen/app/应用部署文件夹/Iib/系统架构/目录

Q：初始化时出现code:10109 -- message:网络连接失败,请检查网络配置
A：如是Android 9或以上系统，则是网络请求限制问题，targetSdkVersion设置为27，或者networkSecurityConfig设置允许http请求即可。

Q：API 通道 SDK 初始化的时候，出现ErrorCode=202错误
A：在logcat中可以看到类似如下的报错日志：

12-16 13:19:06.586 9344-9344/com.aliyun.iot.demo W/System.err: ErrorCode = 202
12-16 13:19:06.587 9344-9344/com.aliyun.iot.demo W/System.err: com.alibaba.wireless.security.open.SecException:
12-16 13:19:06.594 9344-9344/com.aliyun.iot.demo W/System.err:     at com.taobao.wireless.security.adapter.JNICLibrary.doCommandNative(Native Method)
12-16 13:19:06.595 9344-9344/com.aliyun.iot.demo W/System.err:     at com.alibaba.wireless.security.mainplugin.a.doCommand(Unknown Source:0)
12-16 13:19:06.595 9344-9344/com.aliyun.iot.demo W/System.err:     at com.alibaba.wireless.security.a.j.a.getAppKeyByIndex(Unknown Source:21)
12-16 13:19:06.596 9344-9344/com.aliyun.iot.demo W/System.err:     at com.alibaba.sdk.android.push.securitybox.alipush.a.getAppKey(Unknown Source:7)
12-16 13:19:06.597 9344-9344/com.aliyun.iot.demo W/System.err:     at com.alibaba.sdk.android.push.vip.AppRegister.h(Unknown Source:17)
12-16 13:19:06.597 9344-9344/com.aliyun.iot.demo W/System.err:     at com.alibaba.sdk.android.push.vip.AppRegister.a(Unknown Source:34)
12-16 13:19:06.597 9344-9344/com.aliyun.iot.demo W/System.err:     at com.alibaba.sdk.android.push.impl.j.a(Unknown Source:30)
12-16 13:19:06.597 9344-9344/com.aliyun.iot.demo W/System.err:     at com.alibaba.sdk.android.push.impl.j.register(Unknown Source:1)
12-16 13:19:06.599 9344-9344/com.aliyun.iot.demo W/System.err:     at com.aliyun.iot.aep.demo.DemoApplication.initPush(DemoApplication.java:115)
12-16 13:19:06.599 9344-9344/com.aliyun.iot.demo W/System.err:     at com.aliyun.iot.aep.demo.DemoApplication.onCreate(DemoApplication.java:27)
12-16 13:19:06.599 9344-9344/com.aliyun.iot.demo W/System.err:     at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1118)
12-16 13:19:06.599 9344-9344/com.aliyun.iot.demo W/System.err:     at android.app.ActivityThread.handleBindApplication(ActivityThread.java:5791)
12-16 13:19:06.599 9344-9344/com.aliyun.iot.demo W/System.err:     at android.app.ActivityThread.-wrap1(Unknown Source:0)
12-16 13:19:06.601 9344-9344/com.aliyun.iot.demo W/System.err:     at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1661)
12-16 13:19:06.601 9344-9344/com.aliyun.iot.demo W/System.err:     at android.os.Handler.dispatchMessage(Handler.java:105)
12-16 13:19:06.601 9344-9344/com.aliyun.iot.demo W/System.err:     at android.os.Looper.loop(Looper.java:164)
12-16 13:19:06.601 9344-9344/com.aliyun.iot.demo W/System.err:     at android.app.ActivityThread.main(ActivityThread.java:6541)
12-16 13:19:06.601 9344-9344/com.aliyun.iot.demo W/System.err:     at java.lang.reflect.Method.invoke(Native Method)
12-16 13:19:06.604 9344-9344/com.aliyun.iot.demo W/System.err:     at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:240)
12-16 13:19:06.604 9344-9344/com.aliyun.iot.demo W/System.err:     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:767)

这种情形一般是安全图片与当前 apk 的签名不匹配导致的，可以考虑修改当前 apk 签名或者重新上传 apk 生成新的安全图片

Q：安卓自有APP SDK初始化报ErrorCode = 508 com.alibaba.wireless.security.open.SecException错误
日志打印如下：

01-07 14:53:24.204 24489-24560/com.example.hometest E/oa_security: [] : Sec Exception, the code = 508
   ErrorCode = 508
   com.alibaba.wireless.security.open.SecException:
       at com.taobao.wireless.security.adapter.JNICLibrary.doCommandNative(Native Method)
       at com.alibaba.wireless.security.mainplugin.a.doCommand(Unknown Source)
       at com.alibaba.wireless.security.a.e.a.a(Unknown Source)
       at com.alibaba.wireless.security.a.e.a.getString(Unknown Source)
       at com.alibaba.sdk.android.openaccount.security.a.a.getValueFromDynamicDataStore(SecurityGuardWrapper.java:147)
       at com.alibaba.sdk.android.openaccount.session.a.a.init(DefaultSessionManagerServiceImpl.java:77)
       at java.lang.reflect.Method.invoke(Native Method)
       at com.alibaba.sdk.android.pluto.runtime.BeanLoaderManager.load(BeanLoaderManager.java:107)
       at com.alibaba.sdk.android.pluto.Pluto.init(Pluto.java:94)
       at com.alibaba.sdk.android.openaccount.task.b.c(InitTask.java:226)
       at com.alibaba.sdk.android.openaccount.task.b.run(InitTask.java:112)
       at android.os.Handler.handleCallback(Handler.java:739)
       at android.os.Handler.dispatchMessage(Handler.java:95)
       at android.os.Looper.loop(Looper.java:168)
       at android.os.HandlerThread.run(HandlerThread.java:61)

A：该报错没有影响的，忽略即可。

自有APP常见问题

自有APP常见问题

IOS常见问题

Android常见问题

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